Terms of service

Elegant Render is operated by Društvo za grafički dizajn, proizvodnju, trgovinu i usluge, White Rook DOO Kovačica, trading as White Rook DOO, registered at JNA 25, 26210 Kovačica, Serbia. The company number is 21339393 and the tax ID is 110339214.

You can contact us at kontakt@elegantrender.rs.

We create bespoke digital deliverables, including interior and exterior renders, 360 virtual tours, architectural animations, 2D and 3D floor plans, site plans, virtual staging, virtual renovation, day-to-dusk edits, photomontage, item removal, and AI Studio image processing.

Each order is based on the selected service, the details you submit, the files you upload, and any written instructions confirmed in the checkout, portal, or email conversation.

You place an order through the checkout or through a manual estimate that we confirm in writing. We may create or use a portal account so you can upload files, follow progress, request revision rounds, and download deliverables.

You are responsible for providing accurate contact, billing, and project information. If files, dimensions, access details, or references are missing, deadlines can move until the missing information is supplied.

Public prices are displayed for guidance and may be shown in the visitor's local currency. Invoices are issued in EUR unless a different written arrangement is agreed. PayPal may show and process the transaction in the currency presented at checkout.

Payment is due before production starts unless we agree otherwise in writing. PayPal payments are subject to PayPal's own terms, fraud checks, funding-source rules, and processing status.

You confirm that you have the right to provide all plans, photos, models, references, logos, text, and other materials you upload or send to us. You remain responsible for third-party rights in those materials.

You grant us the limited rights needed to review, process, store, transform, and deliver the materials for your project and related support. We do not claim ownership of your original files.

Delivery is digital only. Typical timelines are listed on service pages or confirmed in your estimate. Timelines begin when payment is complete and the project brief is usable.

Included revision rounds cover reasonable adjustments within the agreed scope. New rooms, new viewpoints, new design directions, missing source material, or a different service may require a new estimate.

See the delivery notice for more detail.

EU consumers may have a 14-day right of withdrawal for distance contracts. Because our work is custom digital content and digital services, checkout may ask you to consent to immediate performance and acknowledge that the right of withdrawal can be lost once the digital content or service has been fully supplied.

The detailed notice and model form are available on the withdrawal page.

Refund handling depends on project status, delivered work, and the reason for the request. PayPal refunds are returned through PayPal to the original funding source where possible.

See our refunds policy and complaints procedure.

You must not use the service to request unlawful, misleading, infringing, abusive, or discriminatory content. We may refuse or stop work where a project would violate law, platform rules, third-party rights, or our production standards.

After full payment, you may use the final deliverables for the project purpose described in the order, including property marketing, presentations, listings, websites, and investor materials, unless a narrower licence is agreed in writing.

Working files, production scenes, prompts, intermediate drafts, internal methods, and reusable assets remain our production materials unless expressly transferred in writing.

Our deliverables are visual communication assets. They are not architectural plans, engineering documentation, building permits, safety instructions, or a substitute for professional technical advice.

We are responsible for providing the ordered digital service with reasonable care and skill. To the fullest extent allowed by law, we are not liable for indirect loss, lost profit, lost opportunity, or decisions made from materials that were supplied to us incorrectly or incompletely.

These terms are governed by the law of Serbia. If you are a consumer habitually resident in the European Union, this choice of law does not deprive you of mandatory consumer protections that cannot be contractually waived under the law of your country of residence, in line with article 6 of Regulation (EC) No 593/2008 (Rome I).

We prefer to resolve complaints directly and in writing. If a dispute cannot be resolved, EU consumers may contact a competent consumer authority or alternative dispute resolution body in their country of residence. We are not generally obliged to participate in a particular alternative dispute resolution procedure unless mandatory law requires it or we agree in writing.

The European Commission's online dispute resolution platform was closed on 20 July 2025, so we do not link to it or use it for new complaints.