Terms of service

Elegant Render is operated by Društvo za grafički dizajn, proizvodnju, trgovinu i usluge, White Rook DOO Kovačica, trading as White Rook DOO, registered at JNA 25, 26210 Kovačica, Serbia. The company number is 21339393 and the tax ID is 110339214.

You can contact us at info@elegantrender.com.

We create bespoke digital deliverables, including interior and exterior renders, 360 virtual tours, architectural animations, 2D and 3D floor plans, site plans, virtual staging, virtual renovation, day-to-dusk edits, photomontage, item removal, and AI Studio image processing.

Each order is based on the selected service, the details you submit, the files you upload, and any written instructions confirmed in the checkout, portal, or email conversation.

You place an order through the checkout or through a manual estimate that we confirm in writing. We may create or use a portal account so you can upload files, follow progress, request revision rounds, and download deliverables.

You are responsible for providing accurate contact, billing, and project information. If files, dimensions, access details, or references are missing, deadlines can move until the missing information is supplied.

You must be at least 18 years old and legally able to enter into the contract, or place the order with the authority of the person or organisation you represent. Keep account credentials and one-time access links confidential and tell us promptly about suspected unauthorised access.

Public prices are displayed for guidance and may be shown in the visitor's local currency. Invoices are issued in EUR unless a different written arrangement is agreed. PayPal may show and process the transaction in the currency presented at checkout.

Payment is due before production starts unless we agree otherwise in writing. PayPal payments are subject to PayPal's own terms, fraud checks, funding-source rules, and processing status.

You confirm that you have the right to provide all plans, photos, models, references, logos, text, and other materials you upload or send to us. You remain responsible for third-party rights in those materials.

You grant us the limited rights needed to review, process, store, transform, and deliver the materials for your project and related support. We do not claim ownership of your original files.

Delivery is digital only. Typical timelines are listed on service pages or confirmed in your estimate. Timelines begin when payment is complete and the project brief is usable.

Included revision rounds cover reasonable adjustments within the agreed scope. New rooms, new viewpoints, new design directions, missing source material, or a different service may require a new estimate.

See the delivery notice for more detail.

EU and EEA consumers generally have a 14-day right of withdrawal for eligible distance service contracts. If you expressly ask us to start during that period and later withdraw before completion, a proportionate amount can remain payable where the legal conditions are met. For services, the right is lost after full performance only when the required prior express consent and acknowledgement were given. For digital content, different rules can cause the right to be lost when supply begins, but only after the required express consent, acknowledgement, and durable-medium confirmation.

The detailed notice, model notice, and online withdrawal function are available on the withdrawal page.

Refund handling depends on project status, delivered work, and the reason for the request. PayPal refunds are returned through PayPal to the original funding source where possible.

See our refunds policy and complaints procedure.

These policies do not replace mandatory remedies for a digital service or digital content that is not supplied, is defective, or does not conform to the contract. Where applicable, consumers may require conformity, a proportionate price reduction, or termination under the conditions of the law that protects them.

You must not use the service to request unlawful, misleading, infringing, abusive, or discriminatory content. We may refuse or stop work where a project would violate law, platform rules, third-party rights, or our production standards.

AI Studio can produce unexpected, inaccurate, or visually inconsistent results. You must review an output before publishing or relying on it, especially where it depicts a property feature, product, boundary, view, or planning outcome. AI output is a visual concept, not proof of an existing condition or professional advice.

Do not submit unlawful material, identity documents, confidential material you are not authorised to share, or content that violates another person's privacy or intellectual-property rights.

After full payment, you may use the final deliverables for the project purpose described in the order, including property marketing, presentations, listings, websites, and investor materials, unless a narrower licence is agreed in writing.

Working files, production scenes, prompts, intermediate drafts, internal methods, and reusable assets remain our production materials unless expressly transferred in writing.

Our deliverables are visual communication assets. They are not architectural plans, engineering documentation, building permits, safety instructions, or a substitute for professional technical advice.

We are responsible for providing the ordered digital service with reasonable care and skill. To the fullest extent allowed by law, we are not liable for indirect loss, lost profit, lost opportunity, or decisions made from materials that were supplied to us incorrectly or incompletely.

Nothing in these terms excludes or limits liability that cannot legally be excluded, including mandatory consumer remedies or liability for fraud, wilful misconduct, or death or personal injury caused by negligence where applicable law prohibits exclusion.

We may update site features and these terms for legal, security, or operational reasons. Changes do not retroactively remove rights from an accepted order. We may suspend access or stop work when reasonably necessary to address non-payment, security risk, unlawful use, or a material breach, and will provide notice where practical and lawful.

These terms are governed by the law of Serbia. If you are a consumer habitually resident in the European Union, this choice of law does not deprive you of mandatory consumer protections that cannot be contractually waived under the law of your country of residence, in line with article 6 of Regulation (EC) No 593/2008 (Rome I).

We prefer to resolve complaints directly and in writing. If a dispute cannot be resolved, EU consumers may contact a competent consumer authority or alternative dispute resolution body in their country of residence. We are not generally obliged to participate in a particular alternative dispute resolution procedure unless mandatory law requires it or we agree in writing.

The European Commission's online dispute resolution platform was closed on 20 July 2025, so we do not link to it or use it for new complaints.