Withdrawal right
Last updated: 05/08/2026
This notice explains the statutory right of withdrawal for consumers who enter into an eligible distance contract. It does not limit any stronger mandatory right in the country whose law applies to you.
1. Who has the right
If you are an EU or EEA consumer and order online for purposes mainly outside your trade, business, craft, or profession, you generally have 14 days to withdraw from an eligible service contract without giving a reason. The period normally starts on the day the contract is concluded.
Business customers do not have this statutory consumer withdrawal right, but can still ask to cancel under the refunds policy. Consumers elsewhere may have a similar or longer local right.
2. How the deadline is met
It is enough to send an unambiguous statement before the applicable deadline. You may use the online function or model notice below, or email info@elegantrender.com. You do not need to explain why you are withdrawing. Keep the confirmation or sent email as evidence.
3. Starting work during the 14-day period
Our orders can include a service contract, digital content supplied without a physical medium, or both. The legal result depends on what was ordered and how performance began.
- Services: if you expressly ask us to begin during the withdrawal period and then withdraw before full performance, you may have to pay a proportionate amount for work supplied up to the withdrawal notice, where the legal conditions are met. The right is lost after the service is fully performed only if the required prior express consent and acknowledgement were given.
- Digital content: the right can be lost when supply begins only if you gave prior express consent to immediate supply, acknowledged the loss of the right, and received the required contract confirmation on a durable medium.
A checkbox accepting general terms is not, by itself, a substitute for any separate express request or acknowledgement required by law. If the required information, request, consent, acknowledgement, or confirmation was not properly provided, the statutory consequences of that omission apply.
4. Effects of a valid withdrawal
When withdrawal is valid, we reimburse amounts due without undue delay and no later than the mandatory deadline, normally 14 days after we are informed. We use the original payment method unless you expressly agree otherwise, and we do not charge a reimbursement fee. PayPal or your funding provider controls when the credit appears in your balance or statement.
A proportionate amount can remain payable for a service properly started at your express request before withdrawal. Separate statutory remedies for non-conforming or defective digital content or services continue to apply and are not replaced by this notice.
Withdraw from the contract here
This function sends an unambiguous withdrawal statement. First enter the contract details, then review and confirm the statement. We record the server receipt time and email a durable copy. Submitting the form does not ask you to waive any right or give a reason.
Model withdrawal notice
Complete and send this notice only if you wish to withdraw. The online form above is optional; a clear statement by email is also valid when sent on time.
To: Društvo za grafički dizajn, proizvodnju, trgovinu i usluge, White Rook DOO Kovačica
Address: JNA 25, 26210 Kovačica, Serbia
Email: info@elegantrender.com
I hereby give notice that I withdraw from my contract for the supply of the following service or digital content:
Contract or order number:
Ordered on:
Consumer name:
Consumer address:
Consumer email:
Date: