Refunds policy

We sell bespoke digital services. Refunds depend on the order status, the amount of work already performed, whether deliverables were supplied, and whether the issue can reasonably be corrected through revision rounds.

This policy does not limit mandatory rights you may have as a consumer under applicable law.

Outside a statutory withdrawal right, if you request cancellation before production has started and before we have committed meaningful project resources, we will normally refund the paid amount. We deduct non-recoverable payment or third-party costs only where the contract and applicable law allow it.

Outside a mandatory consumer remedy, once production has started a cancellation refund may be partial. The calculation can take account of completed work, time spent, purchased assets, third-party processing, and delivered files where the law permits it. If the request is a valid statutory withdrawal, any proportionate payment is calculated under the applicable withdrawal rules instead.

After final delivery, refunds are generally available only where the deliverable materially fails to match the agreed brief and the issue cannot reasonably be corrected. Dissatisfaction caused by a new creative direction, changed brief, missing source material, or customer-side approval delay is handled as a revision or new estimate rather than a full refund.

This commercial approach does not limit a consumer's right to require a non-conforming digital service or digital content to be brought into conformity, or to receive a price reduction or terminate the contract when the legal conditions are met.

PayPal refunds are issued through PayPal to the original funding source where possible and in the original transaction currency. PayPal, your card issuer, or your bank controls any currency conversion, settlement timing, or statement presentation.

We initiate an approved refund without undue delay. PayPal, your card issuer, or your bank controls the settlement time after that, so the credit may not appear immediately. We will provide the refund reference where available.

Email info@elegantrender.com with your order number, the reason for the request, and any files or screenshots that support it. If the request is also a complaint, we will handle it under the complaints procedure.

EU consumers should also read the withdrawal notice, which explains the 14-day withdrawal right, immediate performance, and the separate rules for services and digital content. Mandatory local consumer rights apply regardless of this commercial policy.